Standard Shipping

We ship in-stock items within 48 hours of receiving your order. Standard Ground Service requires 5-10 business days for delivery. Shipping charges are based on the total price of the merchandise shipped to each delivery address within the United States. We ship our products via UPS Ground, USPS, Spee-Dee or FedEx. If you require rush delivery or international shipping, please call us for more information. We will attempt to cancel any unshipped order, provided you notify us within 24 hours of placing your order. Orders can not be cancelled if they have already shipped.

Standard Shipping & Handling Charges  (continental US only). Use merchandise total to determine shipping charges.

                               Up to $24.99 = $7.95

                     $25.00 to $49.99 = $9.95

                    $50.00 to $74.99 = $12.95

                     $75.00 to $99.99 = $18.95
          
                $100.00 to $149.99 = $21.95

                $150.00 to $199.99 = $26.95

                $200.00 to $299.99 = $29.95

                $300.00 and Up = 10% of merchandise total

Tax
Sales tax (6.5%) applies to Merchandise and Shipping total for Minnesota residents only.

Order Status
Please wait 48 hours after you have placed your order to check the status. Call customer service at 1-800-398-0640

if you have any questions or concerns about your order.

Customer Service
Decorators Friend is dedicated to providing our customers with 100% satisfaction. If you have a question about a product or your order, please contact our Customer Service Specialists by sending an e-mail or calling. We will do our best to respond to your inquiry within 24 hours. We are open M-F, from 7:30 am - 4:30 pm, CST.

                                                                                 E-mail: questions@decoratorsfriend.com
                                                                                      Phone (toll-free): 1-800-398-0640

Payments
You can pay for your purchases securely on this web site using Visa, MasterCard, or Discover credit cards. Sales tax is charged to MN residents.

Returns
If you are not 100% satisfied, merchandise can be returned for credit, refund or exchange within 30-days of purchase. For return instructions, see your packing list or call 1-800-398-0640, M-F, 7:30 am-4:30 pm, CST. Original shipping and handling charges are not refundable. If you receive a damaged item, please call us for instructions.

Gift Wrapping
Tell us which items you'd like gift wrapped and we'll do the work for you. For just $4.00 each, gifts are wrapped in classic, white paper and finished with appropriate ribbon. A gift message can be included at no additional charge. We apologize that some items cannot be gift wrapped.

Security and Privacy
We respect your privacy and confidentiality and take great care to safeguard your personal information.
Our site uses powerful security and encryption techniques to provide you with a safe and secure online experience without the fear of fraud.